Privacy Policy | Coolamonvoyage

This Privacy Policy is provided by Stebess & Frento PTY LTD (A.C.N. 653 958 555), its subsidiaries Coolamon Voyage, affiliated companies, and franchisees. We may revise this policy from time to time. When we revise this policy, we will publish the revised version on our website.

This Privacy Statement dates from November 2021.

In this Privacy Statement, we will explain how we collect your personal information, which data we collect, what the information is used for and what your rights are. We will always process your personal data in accordance with the current legislation and regulations on personal data. We are bound by the Privacy Act 1988 (Cth) (Privacy Act).

Coolamon Voyage processes your personal data on the basis of your prior consent to that effect, where such processing is necessary in order to prepare or fulfil an agreement, where Coolamon Voyage is legally obliged to do so or where Coolamon Voyage has a legitimate interest in doing so. If you have given consent for the processing of your data, you have the right to withdraw that consent at any time. If such processing was based solely on your consent, it will cease immediately when you withdraw your consent.

By accessing the Coolamon Voyage website or contacting Coolamon Voyage in order to make an enquiry or to place an order for a service, you are deemed to have read and agree to be bound by this Privacy Policy.

PERSONAL DATA WE MAY COLLECT AND HOLD

We only collect personal information that can be used to identify you for the purposes of operating our business to provide our products and services and to meet our legal obligations.

We collect and hold your personal information, that is, information about you such as, but not limited to:

your name,
address, (postal, delivery and collection addresses),
fax,
phone number,
e-mail address
records of our dealings with you

HOW WE COLLECT YOUR PERSONAL DATA

We endeavour to collect your personal information directly from you unless it would be impracticable or unreasonable to do so, such as where your organisation provides us with your contact details, or where your details are given as a recipient of a package through our freight or package delivery service.

We collect your personal information in a variety of ways, including but not limited to:

directly from you when you engage us face to face
when you call us to make a phone enquiry or place an order for a service over a call.when you send us personal correspondence, such as emails or letters or text messages.
when you provide information through our website.
when you complete Coolamon Voyage forms.
information directly collected or received from an external agency where it is deemed necessary and considered normal business practice, so that we can continue to provide you with our services.
from our own records of how you use our services.

HOW WE USE YOUR PERSONAL DATA

Any of the personal information we collect about you may be held, used, or disclosed for the following purposes:

to verify your identity.
to provide you with any services and products which you may request or for related purposes that you would reasonably expect.
processing the financial transactions for those services, including any duties and taxes
to personalise your customer experience
gain an understanding of your needs to help us improve our customer service
to comply with legal and regulatory requirements
to send information about events, products, and services that we think may be of interest to you*

* If you have received marketing information from Coolamon Voyage and you wish to stop receiving it, you can contact us and ask us to stop sending it.

OUTSIDE PARTIES WE MAY DISCLOSE YOUR PERSONAL DATA TO

We may disclose your personal information to parties outside Coolamon Voyage in order to deliver the services you have requested for. We endeavour to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Your personal information may be disclosed to:

our subsidiaries or affiliate organisations and service providers
our professional advisers i.e., our accountants, auditors, and lawyers.
government or regulatory authorities of the country of transit or destination for customs, quarantine or duty or tax clearance purposes, or for security screening.
credit reporting agencies
government and regulatory authorities and other organisations, as required or authorised by law

HOW TO ACCESS YOUR PERSONAL DATA

You have the right to request for access to or the rectification or erasure of your personal data and the right to restrict the processing of data relevant to you. If you wish to make use of your rights, you may request access to the personal information (including any financial information) that we hold about you by writing or emailing to us at the addresses given below in our contact details section.

If your request is rejected, we will also explain the reason for this. Coolamon may charge for this service to recover costs for processing this request.

HOW DO WE MAKE SURE THE INFORMATION WE HOLD ABOUT YOU IS CURRENT?

We take reasonable steps to ensure that the personal information we collect, use and disclose is accurate, up to date, complete and relevant.

Coolamon Voyage Website may sometimes use cookies. We use the cookies to help it identify the relevant website features in which you have the greatest interest, so that we may better personalise your access to our website.

If there are any questions regarding this Privacy Policy you may contact us using the information below.

Postal:

P.O. Box 297

Doreen, VIC, 3754

Email: info@coolamonvoyage.com.au